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Refunds and Exchanges

We understand that there may be times when you want to return something you’ve bought and we are here to help you out.

Within 14 days of receiving your order, you need to send an email to our Customer Care team at customercare@sivvi.com with your order number, mentioning the items you wish to return. After 14 days we will not accept any returns.

We will arrange one free-of-charge collection for the item(s) you want to return and bring it back to our warehouse for inspection. Any follow-up returns related to the same order will need to be shipped to us by you.

SIVVI.COM,

P.O. Box 121612

Warehouse No.11,

Al Quoz Industrial Area 3,

Community 368,

Street 8,

Dubai,

United Arab Emirates

Tel. : +971 4 383 2000

Please note these terms and conditions:

  • The following items cannot be returned: earrings, bikini bottoms, swimsuits, tattoos, beauty products and items with sealed packaging that’s been opened.
  • All items must be in the original packaging and unused with its SIVVI.COM tags.

Once the inspection of the returned items is complete, we will offer you two options:

  1. A voucher that you can use to place a new order with equal value to the items returned and excluding any shipping or other costs.

  2. A refund of equal value to the items returned and excluding any shipping or other costs.

The Method of Refund depends on the payment method used to place the order. Please note the following conditions and term for refunds.

  1. Card and Visa Checkout Payments

Payments made with debit or credit cards can have either:

  • The funds returned to the original card used to make the payment within 20 calendar days of our Customer Care team confirming the return, or

  • Alternatively, we can give you a voucher code to place a new order immediately.

  1. PayPal Payments

Payments made through PayPal can have either:

  • The funds returned to the PayPal account that was used to make the payment within 20 days of our Customer Care team confirming the return, or

  • We can give you a voucher code to place a new order immediately.

  1. Cash-on-Delivery Payments
    • A voucher code for the same value of the returned item(s) will be issued to use in your next order. Within 5 working days of receiving your item(s), this unique voucher code will be sent to you via email from our Customer Care team.

    • Funds can be transferred to an account, with a minimum value of USD 27. The cost of the bank transfer will be charged to the customer and funds will be returned within 20 days of our Customer Care team confirming the return. The cost of the bank transfer varies and usually is AED 15-30.

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